Privacy Policy

Personal Information We Collect

We automatically collect device information including browser type, IP address, timezone, and cookies. We also gather information about pages viewed and user interactions. When you make a purchase, we collect your name, addresses, payment details, email, and phone number.

How We Collect Information

We use several methods to gather information:

• Cookies: Data files placed on your device that often include an anonymous unique identifier
• Log files: Tracking actions on the site with IP addresses and timestamps
• Web beacons, tags, and pixels: Electronic files recording browsing behaviour

How We Use Your Information

We use collected data to:

• Communicate with you about your orders
• Screen for fraud and risk
• Provide targeted marketing when you consent

Device information helps us improve the site through analytics and assess marketing effectiveness.

Third-Party Sharing

We share personal information with:

• Shopify: Our platform provider
• Google Analytics: For understanding site usage
• Payment processors: PCI-DSS compliant companies
• Delivery services: Primarily Royal Mail in the UK
• Email services: For newsletters and updates

We will never sell your data or use it to contact you in ways you’ve not consented.

Your Rights

You can request access, correction, updating, or deletion of your personal information by emailing support@ourtowngear.com.

Data Retention

We maintain order information indefinitely unless you request deletion.